Privacy Policy

This Privacy Policy explains how Statera Insurance Group ("we", "us", or "our") collects, uses, and shares information when you visit our website or contact us through online forms.

If you do not agree with this policy, do not use this website or submit information through our forms.

Information you provide directly:

• Contact information (such as name, phone number, email address).
• Business-related information (such as company name, role, and coverage needs).
• Communications (such as messages you send through forms or information you provide during calls).

Information collected automatically:

• Basic technical information (such as IP address, device/browser type, and approximate location derived from IP).
• Site usage and security logs that help us maintain service quality and prevent abuse.

We use information to:

• Respond to inquiries and schedule consultations.
• Provide insurance advisory services and coordinate coverage placement where requested.
• Improve our intake process and communication quality.
• Maintain security, prevent fraud/spam, and enforce our Terms.
• Comply with legal, regulatory, and carrier requirements.

We do not sell personal information. We may share information in the following circumstances:

• With service providers that help us operate the website and handle form submissions (for example, workflow automation and secure hosting providers).
• With insurance carriers, underwriters, or related parties when you request quotes, placement, changes, or claims assistance, and only to the extent necessary.
• When required to comply with law, regulation, legal process, or to protect our rights, clients, or the public.
• In connection with a business transaction (such as a merger, acquisition, or asset sale), subject to appropriate confidentiality protections.

We may use cookies or similar technologies that are necessary for the website to function and to protect the site from abuse.

We may also use analytics tools to understand how visitors use the site. Where required by law, we will provide appropriate notice and choices for non-essential cookies. You can control cookies through your browser settings, but disabling cookies may impact site functionality.

We retain information for as long as reasonably necessary to respond to your request, provide services, maintain business records, and comply with legal or regulatory obligations. Retention periods vary based on the nature of the information and the purpose for which it was collected.

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may:

• Request access to, correction of, or deletion of information you previously submitted, subject to legal and compliance requirements.
• Opt out of non-essential communications.

To make a request, contact us through our contact page or call our primary phone number listed on the website.

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps consistent with applicable law.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Updated" date.